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How to Fix the Android Device Detection Problem

Generally speaking, Syncios detects your Android device automatically when your device is connected to the computer. But if your device is not detected normally, what should you do?

First of all, please make sure your are running our latest Syncios Manager.

Occasion 1: Haven't enabled USB debugging mode on your phone yet

Please follow the steps below to enable USB debugging mode on your android phone.

Note: If you are in Android 4.1 or earlier version, please go here to learn more.

Can not enable USB Debugging Option (Greyed Out)? See FAQ >>

Occasion 2: Failed to install Syncios Apk on your phone

For Android device users, in order to successfully transfer or backup data from Android, you must have the Syncios.apk installed on your device. Otherwise, Syncios program would not recognize or detect your device correctly. Check your phone screen, there will be an install prompt when you connect your phone to Syncios. If there was no such prompt, then follow the steps below or download and install it on your device manually.

install syncios apk

Step 1On your device, navigate to Setting > Security.

Step 2 Scroll down and check Unknown sources to allow installation of apps from Syncios.

Step 3 Connect your device with PC and launch Syncios program, the Syncios.apk will be installed automatically.

install syncios apk

Step 4For Android 8.0+ users, please make sure you have enabled "Install via USB" option under Developer options.

Step 5 Keep your device unlocked when connected to Syncios, there will be a pop-up windows, allow to install Syncios android app via USB.

Note: If you still failed to install Syncios for android app or Syncios app could not open after update, please follow this FAQ to fix this issue.

Occasion 3: Poor USB contact or your phone is under "Charge only" mode

Please try following methods:

Step 1Ban USB debugging mode and reopen USB debugging in Settings;.

Step 2 Reinsert your USB cable or use another USB cable to connect the device again ;

If still failes to detect, please check wether your phone is in "Charge only" mode.

Step 3 Use another connection mode( MTP, PTP);

Simply tap and drag down the Status bar, tap Connected as a media device or Connected as a camera. In the USB computer connection setting, switch the followings USB connection mode. Media device (MTP), Camera (PTP).

For Android 8.0 users, you need to choose Transfer files.

Note: For LG devices, they can be connected under Camera (PTP) / Send images (PTP) mode ONLY.

change USB connection mode

Occasion 4: Haven't install Mobile ADB driver yet

When you connect your Android device to windows computer, it will automatically download Mobile ADB driver on your computer. You can see "Installing driver..." message. If it shows "Installation failed", then you can go to here to download a certain one for your smartphone.

Before the re-installation, please right click My Computer > Manage > Device Manager > Portable Devices to remove the old driver.

Then you can connect your device to computer, it will automatically download the latest drivers, or you can download from :
Android Driver Download Center

uninstall Mobile ADB driver

Occasion 5: Authorization on your device is required

If your device firmware is 4.2 or later, please check your phone screen and authorize this computer. If you do not find authorization prompt on your device, please re-plug the device to have a try.

authorize on device

Occasion 6: Syncios can not recognize my Android 2.x device

The latest Syncios mobile app no longer supports Android 2.x devices.